Recent Why SERVPRO Posts

Making the Claims Process Easy With Digital Tools

6/10/2020 (Permalink)

A businessman pressing an Insurance Claim button on a transparent screen. Making the Claims Process Easy With Digital Tools

Three Ways To Settle A Claim

An insurance agent understands the necessity of accurate and recent data when attempting to settle an insurance claim for a commercial client. Unfortunately, not every restoration service is set up to make an insurance adjuster's job easy. SERVPRO, however, is a one-stop-shop, and they have created the Claims Information Center to streamline the insurance claim process and make your job as an agent easier. There are at least three ways the information center helps you settle a claim quickly.

1. Real-Time Estimates 2. Accessibility and Updates 3. Analysis and Research

Real-Time Estimates
Many restoration companies in New Lenox, IL, respond quickly to any disaster, but not all of them will cover the mitigation and restoration process in total. SERVPRO is equipped to handle the entirety of any project, so you need not wait around for multiple estimates about a project. When the response teams enter the property, they will gather all pertinent information and deliver a complete estimate for the job to the information center.

Accessibility and Updates
The minute the estimate is ready and on the system, insurance adjusters and agents have access. You will also not need to wait or re-evaluate the site when changes happen. The system will alert you to any project updates or hold-ups, allowing you, as the agent, to withhold or release funds.

Analysis and Research
Coming up with a claim value is more than looking at an individual policy. Adjusters will review similar projects to understand actual costs. The Claims Information Center has a stockpile of past project files for insurance companies to review and compare. You can also break down costs by region to get a more reliable and specific estimate.
SERVPRO understands the need for accurate and complete information during the insurance claim process. The Claims Information Center provides all of that information and more for adjusters and clients alike. When you need a reliable partner, trust the disaster restoration company with the tools to get the job done.

Smart Ways To Prevent Mold in Your Apartment Units

5/10/2020 (Permalink)

A professional disinfector in overalls processes the walls from mold with a spatula. Professional disinfector founds growth of black mold

Smart Ways To Prevent Mold in Your Apartment Units

If you own residential apartments in Homer Glen, IL, you definitely want to keep your property in good condition. The benefits to your business model include getting a higher rate for your units, keeping occupancy rates high, and preventing problems, complaints, and even lawsuits. Mold prevention should be a key consideration for providing appealing units for tenants. Fortunately, there are many things you can do to prevent mold from gaining a foothold in the first place and to quickly eradicate mold colonies if they do appear. Contacting a professional mold mitigation company can help in many ways.

Preventing Mold Growth
The key to mold prevention in a rental unit is keeping an eye on certain conditions such as high humidity and dampness. A small roof leak or even tiny leaks in plumbing fixtures can be enough to enable mold spores to spread. Here are a few simple precautions that make things tough on mold:

  • Educate tenants on what to watch for
  • Make sure tenants report any problems (such as leaks) quickly
  • Inspect the property if it is empty or between renters
  • Call in a qualified testing company if mold is suspected

Dark or green blotches often indicate that mold colonies are forming and expanding. A musty odor often accompanies the presence of mold. If you or your tenants see evidence of mold, professional technicians are often needed to remedy the situation.

Mitigating Water Damage
The cornerstone of mold prevention is reducing dampness in an apartment building. This is a win-win, since not only does high humidity encourage the presence of a fungus, it also can do structural damage to a property, as well as draw in other pests such as cockroaches and even rodents. Partnering with a company that specializes in reducing water damage and is trained in mold remediation techniques is a smart move. It upholds all of the values of a thriving apartment complex.

3 Reasons To Test for Mold in Your Home

3/25/2020 (Permalink)

Close-up of person hand wearing gloves measuring wetness of a moldy wall Mold testing in a New Lenox, IL property

Reasons To Get A Professional Mold Assessment

No homeowner wants to see mold growth in the house. A mold kit from the local hardware store in New Lenox, IL, may seem like the logical step after you smell a musty odor in your home. There are many reasons to get a professional mold assessment, though.

1. Accuracy

A test done by an environmental hygienist or certified mold specialist is going to tell you a lot more than a home test kit. A mold test that you conduct yourself will show that there is mold in your home simply because spores are present in the air. A professional assessment, however, can tell you if you have black mold or some other species, the concentration of the mold and where it is located. This information is vital to mold remediation experts as they work to mitigate the mold damage in your home.

2. Air Quality

A professional mold assessment can also help you monitor the air quality in your home. It not only tells you what kind of mold is present but also the spore count. You can use this data to decide whether you need to hire mitigation services to purify the air in your home.

3. Remediation Test

An initial test for mold or mildew lets you know whether or not you need remediation. After the mold cleanup process is finished, however, how do you know it worked? Mold experts will often test a second time to make sure that the mold growth is gone. A post-test for mold growth can confirm whether the mold problem has been thoroughly dealt with or your home needs further mitigation.
If you suspect you have mold in your home, you need a mold assessment. Rather than depending on a home test that you conduct yourself with a kit, it makes more sense to hire a certified professional to perform the test.

What to Do After A Fire

3/12/2020 (Permalink)

Flames coming out from a gas burner Call SERVPRO of Lockport / Lemont / Homer Glen if you have a fire damage.

What You Can Do Until Help Arrives

Should a fire occur in your home or business, here are some helpful tips you can use to help limit the damage until SERVPRO of Lockport/Lemont/Homer Glen arrives:


  • Limit movement of people in the structure to prevent soot particles from being embedded into upholstery and carpets.
  • Place dry, colorfast towels on carpeted traffic areas to prevent more soiling.
  • Wipe soot from chrome trim, then protect with a light coating of lubricant.


  • Do not attempt to wash any walls or painted surfaces without first contacting SERVPRO of Lockport/Lemont/Homer Glen
  • Do not attempt to shampoo carpet or upholstered furniture without first consulting with a SERVPRO of Lockport/Lemont/Homer Glen professional.
  • Do not attempt to clean any electrical equipment or appliances that may have been close to fire or water without consulting a repair service.

The Benefits of the SERVPRO Claims Inventory System

1/23/2020 (Permalink)

Claim Document. Electronic mail. Many professionals benefit from access to the claims inventory system

The Benefits of the SERVPRO Claims Inventory System

When a serious emergency sends insurance agents scrambling to complete the claims process for many affected home and business owners, any efficient resource can be helpful. The SERVPRO claims inventory system simplifies the process of filing each insurance claim in the following ways:

  • Claims are categorized with a variety of keywords, so it's easier to pull up records based on the most pertinent parameters, including the type of damage, location of the emergency, and loss amount.
  • Each file is individually reviewed for accurate results.
  • National and regional comparisons are available.
  • Response times of professionals are monitored and recorded.

How does this help? As emergency mitigation and cleanup professionals gather information and record it, an insurance agent can conveniently gather information about the damages that occurred most commonly and how much it cost to complete restoration work.

Complete Claims Quickly

Many professionals benefit from access to the claims inventory system. An agent can use the system to simplify the completion of an insurance claim by reviewing nation, regional, and local facts or use the claims inventory records to research the causes of damage. Agents may use the records to compare remediation results across the country to ensure that the insurance provider is getting the best results.

Save Time and Resources

Agents aren't the only professionals to benefit from the comprehensive information in the inventory system. Adjusters and managers of the insurance company may also refer to the information when communicating with clients and other service providers. Ultimately, the claims process can be completed within a shorter time frame, satisfying clients and saving the insurance company money and resources.

Improve Customer Satisfaction

Home and business owners may be frustrated as they wait for each relevant insurance claim to be finished. When professionals take advantage of the SERVPRO claims inventory system, it may be possible to provide faster, improved services to the residential and commercial customers in Lemont, IL.

What to Expect When You Call SERVPRO of Lockport / Lemont / Homer Glen

9/12/2019 (Permalink)

1. A Quick Response
When a building has been damaged, the response time is an important factor in how time-consuming and how costly restoration will be. SERVPRO is always open, so you can expect to hear back within an hour after you have contacted them about the emergency. Once you have provided them with the necessary information, they will begin preparing to address the needs of your client.

2. Arrival to the Damaged Site
With over 1,700 locations, SERVPRO can arrive quickly to any emergency. They can be on site to begin the restoration process within four hours. This fast response can make a huge difference if your client’s home has suffered a great deal of damage. Beginning the process more quickly will result in less damage overall which can end up costing the insurance agency less money.

3. Inspection and a Verbal Briefing
Once the damage restoration specialists have arrived, they can inspect the home to determine the extent of the damage and decide on the best course of action moving forward. This should all happen within eight hours of your initial call. They will provide a verbal briefing so that you and your client are aware of what will happen next. Their quick 24 hour response will allow them to begin mitigation as soon as possible to prevent any further damage before they begin work on necessary repairs.
Because it can spread and worsen quickly, the 24 hour period after damage has occurred is crucial. SERVPRO’s fast response will save the agency money and allow your client to have their home back sooner.

Duct Cleaning

7/15/2019 (Permalink)

Roto Brush

Clean air ducts are the foundation for good indoor air quality. As homeowners and business owners, you want to be able to breathe clean indoor air for your families, your guests, employees and customers. Over several years, air ducts can become contaminated with mold, fungi and bacteria, as well as dust. Running your HVAC system is only filtering whatever is in your dirty ducts throughout your home or facility. Proper cleaning with professional air duct cleaning machines and systems is the BEST way to improve indoor air quality.

At SERVPRO of Lockport / Lemont / Homer Glen, our mission is to be the premier property damage restoration contractor in the area. To do so, we are continuously training our staff and updating our procedures to stay current (and the BEST!) within our industry. 

We are VERY excited to introduce this new air duct cleaning technology to our inventory;

The Brushbeast by Rotobrush. 

It's four powerful vacuum motors, paired with it's 450 RPM 120/220V brush motor, will make short work of even the most difficult air duct cleaning job, while still remaining safe to use with any type of air duct system, including flex ducts.

This new equipment will help make our duct cleaning procedures more fast and efficient.. And your dirty ducts, "Like it never even happened."

SERVPRO Working with Clients & Adjusters

6/11/2019 (Permalink)

Making, Processing and Settling an Insurance Claim

Several features set SERVPRO apart from other mitigation and restoration companies. These distinctions should be clear to an insurance adjuster as well as homeowners. Here are four ways this company facilitates the process of making, processing and settling an insurance claim.

1. Fast Response A fast response on the part of a mitigation and restoration company benefits clients and insurers. The sooner that damage can be professionally assessed, the sooner mitigation can start. A call response time of one hour, a four hour window for an on-site visit and an eight hour window for a verbal briefing can limit extensive primary and secondary damage.

2. Accurate Estimates A company can make more accurate estimates by hiring certified professionals, relying on a national network of locations for training and maintaining data on locations. An insurance adjuster can use the Claims Information Center to obtain information about individual estimates and compare different companies, causes of loss and job files costs. All of this data adds up to more accurate estimates that account for mitigation and restoration.

3. All-In-One Service Rather than working with separate mitigation and restoration companies, clients and insurers may prefer a one-stop shop. A company that handles the damage remediation process from start to finish can provide a more accurate estimate from the start. There will also be less need to worry about adjusting schedules or necessary tasks getting lost in the shuffle.

4. Electronic Claims Service In addition to the aggregated data available through an electronic claims service, this portal can also make it easy for a restoration service and insurer to share information. This resource can speed up insurance claim processing and allow for faster settlements. All of these are ways in which SERVPRO, a national mitigation and restoration company with local and regional franchises, can support insurers and clients. Whether you are an insurance adjuster or homeowner in the Will County area, you should consider hiring this Preferred Vendor for the best results.

IICRC Certification: What It Is and Why It Matters for Your Restoration

4/16/2019 (Permalink)

IICRC Certification

The Institute of Inspection Cleaning and Restoration Certification is a nonprofit organization that has been setting the bar for restoration industry standards for years. The IICRC is a globally recognized certification and one that proves that your restoration contractor is capable of doing the job. 1. Proven Knowledge In order to obtain a restoration and mitigation certificate, technicians must prove knowledge of standard practices and procedures. They cannot receive certification without first attending and completing approved coursework through an approved school and instructor. 2. Required Training The IICRC also requires training in the latest restoration technologies and techniques through a certified firm. The field of mitigation and restoration is a highly specialized field, and you should make sure that everyone involved in your project is a trained and specialized technician working under a certified firm. Ensuring that everyone is qualified means that you can rest assured that your residence is in good hands under the supervision of a team that has met some of the highest standards in the industry. 3. Continuous Renewals Becoming a certified disaster restoration specialist in the Lockport / Lemont / Homer Glen area is not a one and done kind of process. Both firms and agents must maintain their certifications through continuing education and practice. Every certificate has an expiration, and just because someone was once certified and capable does not mean that they still are. Standards of care change frequently as advances in technology and techniques evolve, and it is essential that you hire a firm that is capable of performing at the standards of today, not yesterday. The IICRC takes great pride in their certified technicians and firms, and you should too. These individuals and companies have proven their knowledge and ability, and because of that, they have earned the respect of an industry standard setter. Therefore, the next time you are faced with a disaster and the impending work of a restoration, seek out only those professionals and companies that proudly proclaim their certification.

Get an Idea of the Area We Serve

3/13/2019 (Permalink)

With the name “SERVPRO of Lockport / Lemont / Homer Glen,” you might think we only serve Lockport, Lemont and Homer Glen…BUT that is NOT the case.

Our team is able to go far and wide to help you recover from water, fire, mold and biohazard damage.

Let us paint a picture of our service area:

We cover area also includes (and is NOT limited to) Romeoville, Palos Park and areas of Orland Park.

If you’re in a different location and need help, but you’re unsure if we can serve you, give our office a call at (708) 301-4200 to find out. If we can’t help you, we will gladly refer you to a different, local SERVPRO franchise that can!

SERVPRO franchises are all locally owned and staffed, but have the backing of that strong, national, corporate brand. When disaster strikes, SERVPRO is ready to make it “Like it never even happened.”

SERVPRO of Lockport / Lemont / Homer Glen - Reconstruction Services

2/23/2019 (Permalink)

Rebuilding after a disaster.

After a disaster—whether it be a fire, water, or storm—damages your home you will need to rebuild and restore. For decades SERVPRO has been known for their ability to respond to a disaster and fix your home to make it "Like it never even happened.”

The first thing you must do after a disaster is take temporary protective measures such as placing roof tarps to prevent additional damage, and boarding up to secure the building and remove water and debris. Mold, smoke, fire, and water damage all have their own protocol for restoration and our experts know how to tackle each problem.

Once your home or building is secured and the hazards are removed you can start the rebuilding process; from the structure itself to preserving and restoring the treasured items inside your home—including heirlooms, art, and family photos. The professionals at SERVPRO of Lockport / Lemont / Homer Glen can simplify the restoration process by handling both the initial damage mitigation and rebuilding the affected areas. Having one qualified company for the entire process can save time and keeps costs low.

SERVPRO of Lockport / Lemont / Homer Glen can provide this continuity by supervising a full range of restoration services that will bring a building back to full functionality.

  • Board Up
  • Carpet Repair and Installation
  • Document Drying
  • Dry Cleaning
  • Drywall Installation
  • Drywall Removal
  • Electrical
  • Electronics Restoration
  • Fine Art Restoration
  • Furniture Restoration
  • General Contracting
  • Hardwood Floor Repair
  • HVAC Services
  • Move Out
  • Painting
  • Plumbing
  • Roofing Services

Broken Pipes, Happy Customers!

2/21/2019 (Permalink)

From 50 degrees to -50 degrees, from snow, to ice, to rain, this winter has been a roller coaster of weather for the Joliet area. SERVPRO of Lockport/Lemont/Homer Glen did their very best in helping as many people as possible with their broken pipes due to the frigid temperatures we were experiencing. Below are actual quotes from customers that we helped put their lives back to normal.

"Very polite and professional." - Jorge C.

"Excellent service, professional." - Anne C.

"Keep on with the professionalism. Thanks for making this easy for us. Good job!" - Agata R.

"The process went much smoother than we anticipated. SERVPRO was very understanding and considerate of our situation. My husband uses a walker and they always made sure the fans were placed so that they were not in my husband's way." - Kathleen U.

"They worked hard and did a great job!" - Marian S.

Comments like these are what keep us committed to do the best job possible for all of our customers. We will be there for you. SERVPRO of Lockport/Lemont/Homer Glen 708-301-4200.

SERVPRO of Lockport/Lemont/Homer Glen is an Esporta Certified Operator

2/8/2019 (Permalink)

SERVPRO of Lockport/Lemont/Homer Glen is an Esporta certified operator.  

We are capable of restoring over 90% of the soft contents in a house, and over 85% of the soft contents what were previously considered non-restorable when using the traditional cleaning methods.  

Types of damage and contamination we can restore:

  • Category 1,2,and 3 water damage
  • Heavy smoke and soot
  • Mold
  • Bio waste contaminated goods.

Third party independent laboratory testing has verified that the Esporta Wash System restores contaminated items to food grade clean by removing 99% of both organic and inorganic contaminants.

By utilizing the Esporta Wash System we provide you with a simpler and faster claim settlement process, as well as restoring your soft goods with sentimental value.

SERVPRO of Lockport/Lemont/Homer Glen prides itself on having advanced technology to ease the claims process for both the insured and the insurance company. 

Be Ready in 2019

1/8/2019 (Permalink)

Each new year brings new beginnings , new opportunities and unfortunately new disasters. The time to prepare for a disaster is now. Make a resolution that helps protect you or your business and allows us to make any disaster “Like it never even happened.  Unexpected disasters like tornadoes, river floods, flash floods and even water main breaks can disrupt your life without warning.  There are many ways to get involved especially before a disaster happens. Get involved as a community and participate in programs and activities to make your families, your homes and your businesses safer.  The formula for making a safer homeland consists of volunteers, a trained and informed public, and a SERVPRO that is there for you 24 hours a day, 7 days a week and that is SERVPRO of Lockport/Lemont/Homer Glen at 708-301-4200.

How To Choose the Right Restoration Company

12/14/2018 (Permalink)

Disasters are devastating. Whether caused by fire or water, whether big or small, they can turn your world upside down in a matter of minutes.  Even the strongest of us can feel helpless, not knowing where to turn to get the best help possible; but fortunately for you, SERVPRO of Lockport Lemont/Homer Glen is nearby and is ready to help 24/7.

But why SERVPRO? After all, there are other companies who make the same claims.  Consider this: if you have to undergo surgery due to a dangerous and life-threatening condition, wouldn’t you insist on having a surgeon the best surgeon possible with extensive training, years of experience, and a sterling reputation to get you back to good health? Well, your property is probably the biggest investment you’ll make in your lifetime, so it’s also very important to have a company with the knowledge, experience and reputation you can trust to return your property to its preloss condition or better. We offer a full line of construction and rebuild services so we are able to handle your disaster from beginning to end and make it "Like it never even happened."

Three of the Best Reasons to Use SERVPRO of Lockport/Lemont/Homer Glen, Illinois:

  1. Training – We never stop learning and honing our skills. We’re trained to IICRC (Institute of Inspection Cleaning and Restoration Certification) high standards in fire and water cleanup and restoration, biohazard and mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses. Additionally, our industry professionals regularly attend SERVPRO continuing education classes.
  2. Equipment – We use the professional equipment needed to completely clean and remove the effects of water, mold, soot, smoke, odor and more. During the past few years, there’s been a rapid advancement in the technology and techniques used in the restoration industry. These advancements allow SERVPRO of Lockport/Lemont Homer Glen to restore your property quickly, reliably, and more effectively.
  3. Experience – SERVPRO is very reputable. They started over 50 years ago and currently have over 1,700 franchises nationwide. Your very own SERVPRO of Lockport/Lemont/Homer Glen is proud to have been in business for itself for 13 years! The extensive knowledge we’ve gained during that time makes us the go-to-disaster restoration company to call. Our experience will enhance your experience with us!

We sincerely hope that you’ll never be in a situation where you need to call a restoration company, however if you are; give us a call and we’ll make it as easy as possible for you. Call 708-301-4200.