What our Customers say...
Unfortunately we have used your company a few times. Every time you are professional, help the homeowner and do it in a fast efficient manner. Julio dealt professionally with my concerns and frustration. You have a great crew and we appreciate it. The owner is respectful.
I called SERVPRO after a pipe froze in my house and could not have been happier. As soon as they arrived, I knew I made the best decision. They were so friendly, professional and confident that I felt instant relief. Each step of the process was explained thoroughly to me. They’ve far exceeded my expectations and as much as I hope I’ll never have to use them again, I know the first number I’ll dial if I ever have another home emergency.
I want to thank SERVPRO of Lockport / Lemont / Homer Glen for their fast friendly response they showed my business. They were very professional working around my associates and customers. I have used them several times and have never been disappointed. I will always call them if I ever have need of professional clean up.
Excellent work, would highly recommend.
Great Company!!! Even in a disaster situation with the polar vortex SERVPRO was out here within 90 minutes with a team of 6 hardworking individuals. Thanks to Tim, Steve, Rob, Jose, Alex and Rich for going above and beyond.
Excellent service and professional!
The process went much smoother than we anticipated. Julio was very understanding and considerate of our situation. My husband uses a walker so Julio always made sure the fans were placed so that they were not in my husbands way.
They worked hard and did a great job!
Thank you for a job well done.
Awesome job! I was very confident and very pleased with the professional work done by everyone on the job. Thank you!
I would highly recommend SERVPRO to everyone. Allen was wonderful and very attentive to our needs and questions.
Extremely professional and always on time.
Very knowledgeable on the whole process from the claims adjuster to insurance company to the actual process of cleanup. They kept us informed daily. Genuine and caring.
The SERVPRO team was excellent throughout the entire process. Allen was/is a great resource and has been fantastic.
You seem to have your procedures well perfected. Both service members were very courteous. Robert is a very hard working assistant. Allen has provided many details about the process and gave useful suggestions.
Michael, Allen and crew did an amazing job drying out our commercial property. The crews came in after hours and made sure our business was able to open back up the next morning. Great SERVICE!
Service is great overall - keep up the good work.
I can't thank you enough! Great service!!
We received excellent service.
They were FANTASTIC!
Sharon, Ana and Keith were very helpful and very polite.
Very friendly and knowledgeable.
Excellent job and excellent service!
I am so thankful for all you have done.
Totally hardworking, professional and friendly. All an asset to the company.
Your team went above and beyond expectations! Very knowledgeable, courteous and great communication. Very helpful with insurance company to start and keep things going.
Anton was extremely helpful and very knowledgeable. He walked me through the entire process and displayed a level of professionalism that should be expected of all your techs!! Excellent service!
Excellent work. Friendly and very knowledgeable.
The crew was very considerate while walking thru my house and very careful boxing up the contents of my cabinets. I am very impressed!
You guys were great!
Everything was neat and organized.
Great, friendly, educated service!
Tim was exceptional!
During this high stress time I felt like Julio was very accommodating and knowledgeable. If anything like this were to happen again I would call Julio and his crew.
Julio was very professional and easy to work with during the service.
They did it all. Steve and his crew were fantastic!!! The BEST, most professional group I have ever hired. Even better when you consider our disaster!
Tim Rogers and his crew are a class act!
They were awesome and very punctual!
Did a great job, very prompt and let us know what was going on every step of the way.
Truly a first rate and professional company!!! Glad that we were able to do business with SERVPRO of Joliet!!! From the initial phone call to SERVPRO everything went very smoothly and was handled very professionally by Eric Kwait. He was always in communication with me and the roofing, siding and gutters look fantastic. Thank you very much. Well done.
Anton Bekoe was very professional, helped us understand next steps and spoke with our insurance adjuster clearly. Our home was left in good shape each time the crew left. We also appreciated the crews promptness and communication via phone with schedule changes!
Allen and Anna were wonderful! He explained the whole process of what he was doing and they were very aware of my personal items in the kitchen and covered everything!
Steve and his crew were amazing throughout this entire process and eased our minds on all concerns we had. We appreciate everything they have done.
Julio did an amazing job! Thank you!
Very friendly, polite, and professional. They even took time to shake my moms hand. Very impressive.
You guys are amazing! Rich and Tim were very wonderful to work with!
Keith is awesome!
Fantastic work and responsiveness!
Workers were extremely competent and courteous during entire process.
Tim was professional, this was his second time working with us. He explained the process and was prompt each morning. Can't say enough good things about Tim and your service.
Steve was very helpful and knowledgeable throughout the whole process. Very please with his work.
Prompt and polite.
Keith, James, Julio and the crews were awesome! They get my recommendation for any future work.
Great job! Was nice to the tenant living there.
The painters were absolutely wonderful, prompt, courteous and professional.
Amazing communication and quick turnaround. Really amazing workers.
Prompt, professional and personable. Very satisfied.
My crew was extremely good with the service they provided. Very well informed and helpful.
I would like to thank James. He was very professional and met my concerns. A valuable employee!!
Performance was great.
Steve and his crew were outstanding in a time of stress.
Excellent service and technicians.
Staff were very professional, informative and courteous. Thank you!
Great crew! Did a great job of explaining work and providing quote. Prompt and professional - Great job!
Very satisfied with the prompt service!
Continue doing business the way you guys do! Steve and Rich were very friendly, informative and professional!!
Impressed with the professionals and everyone was very knowledgeable.
Julio and Anton were absolutely great and true professionals! Highly recommended!!
Extremely helpful, professional and knowledgeable. Thank you!
Thank you for helping us out!!
Couldn't be more helpful or professional!
Great work ethic!
A+ Performance! Steve and his assistants were very polite and explained everything that they were going to do. They worked hard and were extremely neat with our furniture. Very competent!
This company has everything in order. Professionalism and speedy arrival for my problems.
Steve Hogan and Jose could not have been more efficient. He explained every step along the way. Steve did a great job!!
Keith was so good about explaining the whole process when the fire first occurred. Very kind and understanding.
They did a great job and courteous. You are one company that lives up to its logo "Like it never even happened."
I loved the experience and knowledge of the on-site personnel. He (Anton) explained every procedure and answered every question quickly.
Steve Hogan was very patient answering all my questions, always on time and very professional.
Thank you Michael for great service and professionalism!
They put me at ease during this stressful experience. Both guys were professional and courteous. Explained everything with ease and understanding.
Entire staff was excellent! Eric Kwait went above and beyond!
Very personable, knowledgeable and thorough!
Allen and Bret were wonderful! Allen is knowledgeable and competent!
Julio was very helpful in assisting with information on other services that I required (plumbing, HVAC etc.)
Good job and good workers.
They did a great job - very satisfied.
I thought the team did an amazing job. James went above and beyond to advocate for us - making sure the job was done!
Steve Hogan and his crew were a pleasure to work with. Steve is very knowledgeable and he always took time to listen to our concerns and answer all of our questions.
Anton was fantastic!
Overall I was very satisfied. Your team members were very courteous and knowledgeable. Great job!
It was a long roller coaster ride for all of us but we made it. Thanks for everything!
All the SERVPRO gentlemen were kind, quick and proficient. They were extremely cognizant of the stressful situation to us, the homeowners, and acted accordingly and professional. We are grateful.
Michael and his team were outstanding!
Thank you Steve! You went above and beyond!
Great communication and a pleasure to work with!
Steve was very professional in his job - he did a neat job.
Did a great job - very thorough.
Thank you so much for quick services, awesome personnel- Julio makes it easier - he is able to talk it thru for people like me with high anxiety. Julio and Mike were great in remembering about my hearing loss, a sign of respect. This in & of itself sets precedent for how you operate your company. Love him!!
Service was fantastic, both guys were polite, courteous, and very helpful and quick in getting things taken care of. Anton worked the weekend which was greatly appreciated.
Prompt and knowledgeable.
Very friendly and courteous. It’s been a pleasure working with you!
I was very impressed at how quickly the team was able to get out on short notice. I was equally impressed with the speed of work and equipment set up.
James and Keith were GREAT!!! Worked as a team and clearly set my expectations. I wouldn’t change anything other than to make these guys the trainers for your new staff!!!
Prompt, courteous and answered all questions I had.
Prompt, attentive, and professional. They did a great job. James was lead on this job and he was fantastic.
They were very good and polite.
From the moment we called SERVPRO to the completion of remediation for black mold in our recently purchased home, the SERVPRO team was a pleasure to work with. In a time in which we were concerned for our health and safety of our home for visitors, the SERVPRO team was professional and reassured us that they would get the job done right. The team did an excellent job and in a prompt manner while coordinating with contractors that allowed us to stay on schedule with the remodeling of our home. Thank you SERVPRO for a job well done.
During some of the most darkest days of our lives SERVPRO made our lives and property better. The staff was outstanding and our property is on the road to recovery. Thank you!
You guys are the best!! Thanks for your prompt and professional service.
Crew Chief Tim Rogers was on top of this project, very professional and kept customer well informed.
Very wonderful crew & team leaders. Couldn't ask for nicer people.
Great work - very professional.
Crew was great. Steve did a great job keeping me informed.
They were great!
Great from beginning to end of job!
James explained everything thoroughly/answered all my questions - very professional!
Very courteous and attentive.
Eric Kwait and his team have been great throughout this entire process. I am very pleased with the final results and would highly recommend SERVPRO to anyone.
We found the service, concern & attitude to be outstanding (though we hope we don't need the service again). From the outset in December 2015 and throughout the whole process the experience and helpfulness of each team member made a traumatic experience more tolerable.
Allen Rayburn explained everything in detail and helped me get through the nasty mishap in my home.
The on-site personnel were professional, friendly and did a great job.
Always early to appointments, provided helpful suggestions, very patient, very professional, all around great guys!
The crew was very professional, nice and did a great job with everything!!
It was such a pleasure doing business with such a great crew of technicians.
The guys were very prompt and the service was awesome!!
The SERVPRO of Lockport / Lemont / Homer Glen is absolutely the most awesome crew ever!!!
The SERVPRO of Lockport / Lemont / Homer Glen was outstanding! All four gentlemen were efficient and thorough. I will highly recommend SERVPRO of Lockport / Lemont / Homer Glen without reservation.
SERVPRO of Lockport / Lemont / Homer Glen was amazing. So kind and polite and met everyone one of my needs from my insurance loss.
Efficient, knowledgeable, courteous and very easy to work with. They were absolutely wonderful.
Very courteous and professional. Would definately recommend to everyone. Thanks Kevin and SERVPRO!!
SERVPRO of Lockport / Lemont / Homer Glen has been amazing through the whole fire process. Eric was the best person to work with and I will forever be in gratitude to SERVPRO. They helped give our life back.
SERVPRO of Lockport / Lemont / Homer Glen did a great job on the restoration. Our house is back to 100%. Thanks to all - the Dunlaps.
Impressed with the level of professionalism and overall concern about my happiness with the job. If I am unfortunate enough to require restoration services again, I will absolutely contact SERVPRO again. In particular the SERVPRO of Lockport / Joliet team again as I feel very comfortable working with Keith & Al.
The gentlemen who worked at my home were very prompt, courteous and professional. I would definitely use this company again.
All the employees were extremely knowledgeable, which instilled confidence in us right away. Their professionalism eased a stressful time for our family.
Thanks for everything....Kevin, Mike were extremely polite and attentive throughout the whole project. Great job guys!
The crew that came out made a bad situation easier to cope with. I would recommend them to everyone that is in this situation. Professional, courteous and friendly. Treated my house like it was theirs. Informed us on every step they were taking. We couldn't ask for anything more. Thanks to Julio and his whole crew.
Technicians were efficient, polite and very understanding of our needs at a very tough time. Keep up the good work.
During a difficult time SERVPRO of Lockport / Lemont / Homer Glen was respectful, helpful, professional, and made a horrible situation so much better. Great job SERVPRO!
Everyone at SERVPRO of Lockport / Lemont / Homer Glen was amazing & so very friendly. Also everyone was so very sympathetic to our stress and losses during this tough time. Thank you all so much.
SERVPRO of Lockport / Lemont / Homer Glen is the best. There are no words that can describe how thankful I am for the fantastic job that your company did for me. Your crew are the hardest working people that I have ever met. They take a lot of pride in what they do. They were amazing. Keith went out of his way to handle any problems that I had. Best company ever!!!
Fantastic!! Out of all the contractors I have ever used SERVPRO of Joliet was the best!!! Always on time. Did great work and always had the clients needs in mind. Keith Robinson and his crew were always courteous, friendly, and attentive to our needs. In one word they were FANTASTIC!!!!! We would not have gotten through this without them.
I was extremely impressed by all the facets of the service. It was very well done! All the work was explained well and they made working with the adjuster very easy. Thanks Julio and team!!!
Just keep on doing what you do. Your the best!